Keyboard freeze

Andraman shared this problem 1 year ago
Solved

Hey there. Since a few days it often happens, that WRIO gets totally frozen.. I need to reboot my phone to get the keyboard working again.

Comments (7)

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Hi Andraman


Thanks a lot for your feedback! Are you on iOS or Android? Which device? When does it freeze exactly?

Thanks for your help! :)

Best

Janis

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Hey janis. Sorry for the late reply. I was quite busy.

I'm on android using the galaxy s7. Its just random. Suddenly the keyboyrd freezes. Mostly after unlocking my phone and having whatsapp opened.

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I also have that lately often on iOS.

You can remove the keyboard and add it back that helps no reboot needed but annoying.

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Hi Richi - what exactly happens on iOS (which exact version and device)? Does WRIO freeze and you can't type on it any longer? What may work is restarting the app you're in... But that shouldn't be the case of course. Thx, David

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It doesn't open up that happened on iOS 9.3.2 with iPhone 6S.

Now I am on iOS 10b1.

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Hi Richi - it is a known issue and it's the thing we working on right now. My solution is to close the app (double tap home button, close app) and reopen it. Also, in Whatsapp or the like the keyboard restarts after going into 2-3 messages and clicking on the input field. Not beautiful, agreed, just a workaround for the next days. We give it full priority.

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Should be fixed now with V1.2 and iOS 10.. Best, David