Keyboard crashes after typing emoji

MsAgeha shared this problem 5 months ago
Solved

Since latest Android update. After typing an Emoji, the keyboard crashes and doesn't open anymore. Even the Samsung Keyboard won't open and I'm unable to restart my phone because I cannot log in without keyboard. What can I do? My phone is totally useless now... please fix it quickly!

Comments (11)

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Hi

Sorry, I still need some information to be able to help:

1. In which app it crashes when typing the emoji? Are all apps affected? Is it a special text field?

2. What happens if you switch to the native Samsung keyboard? You can switch in the Android settings.

Best, Janis.

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Hi Janice

1.) It crashes when using wrio, the numbers/emoji button. Affected is everything, after a crash I'm unable to write in every app including unlocking my phone. Enterbthe PIN works, but not my password.

2.) switching keyboards after the crash is impossible, the original samsung keyboard is kind of blocked.

After a full charge of the battery, the native keyboard popped up, so I can text again. But I fear that the Wrio App crashed definitely. I tried to restart the wrio keyboard and had to do the wrio tutorial with the native keyboard, wrio hexagons didn't open.

Now I will try delete and reload wrio app, hoping to use it again.

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Can you check in the Play Store which version do you have installed? That would be very helpful. Are you a member of the beta group?

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Wrio version 1.3.2. I'm not a member of the beta group, just using wrio since almost a year.

Thank you for trying to solve my problem!

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Weird. As nobody mentioned something similar before and we can't reproduce it, it's quite difficult to say what's wrong. Maybe something broke while updating the database so reinstalling WRIO should help.

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Is this problem solved?

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Not really... wrio crashes from time to time, but I know how to fix it temporarily. I'm so used to wrio, i don't want to change.

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Awesome. A new update with stability fixes is on the way. 😊

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Android kullanıcılarında Wrio 1.7.1 güncellemesi ile bu problem çözüldü..


Wrio solved this problem with 1.7.1 update Android users..

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Hi There


I have the same or a very similar problem here

My Phone:

Galaxy S6

Android 7.0

WIRO 1.4.2


The Crash happens when i Open the Standart Sms-App and want to select Emoji

the Error message is "Unfortunately, Android Keyboard Has Stopped" or "Samsung-Keyboard has Stopped"


after that crash i am unable to re-active the Wiro Keyboard trught the settings the only way to get it back is by Re-Install (wich means you loose all your Auto-correct data)

There has to be a problem between the Stock Samsung Keyboard (wich wants to display the Emoji in the Stock Msg App) and the Wiro keyboard wich probably wants to stay as Active keyboard the most bizzar thing is that there is no error message from Wiro but after this bug it is still unable to be relaunched...


it only happens because sometimes i miss tip and get to the emoji button :D

but it would be nice to fix it

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Hi Maurice

We had a deeper look on this and unfortunately it's a bug in the SMS app from Samsung which also affects other keyboards. As workaround you can either use the emoji directly in WRIO keyboard or use another SMS app until Samsung fixes this.

Best

Janis

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